Last Updated: August 2026
At PureHydra Marketing, we want you to feel confident when engaging our digital marketing, SEO, WordPress website design, and related digital services. Please read the following policy before booking or paying for our services.
Digital Services
PureHydra Marketing currently offers digital services, including website design, WordPress services, SEO audits and optimization, digital marketing, website optimization, and other related digital services.
Because services involve time, expertise, planning, and work performed specifically for each client, refunds and cancellations are handled according to the circumstances of the service and the work already completed.
Before You Purchase
Please review the service description, scope of work, deliverables, timelines, pricing, and other available information before completing your purchase or booking a service. If you have questions about a service before purchasing, please contact us and we will be happy to help.
Refund Requests
If you experience a genuine technical or service-related problem, please contact us as soon as possible.
We will make reasonable efforts to understand and resolve the issue, including correcting an identified service issue where appropriate.
If we are unable to resolve a genuine service issue, we may, at our discretion, provide a partial or full refund depending on the circumstances, the work already completed, and the applicable service agreement.
Duplicate Payments
If you accidentally make the same payment more than once, please contact us with your payment details. We will review the transaction and, where appropriate, refund the duplicate payment.
Incorrect Service
If you believe you selected or purchased the wrong service, please contact us as soon as possible after your purchase or booking. We will review the circumstances and determine whether a change, cancellation, or refund is appropriate.
Non-Refundable Situations
Refunds generally will not be provided for:
- Change of mind after work has commenced.
- Failure to review the service description or agreed scope before purchasing.
- Failure to provide the information, content, access, or approvals reasonably required to complete the service.
- Delays caused by the client’s failure to provide required materials, information, or access.
- Dissatisfaction with results that are affected by factors outside PureHydra Marketing reasonable control.
- Failure to achieve specific SEO rankings, traffic, leads, sales, or other business results that were not expressly guaranteed.
- Personal preferences regarding the design, recommendations, strategy, or implementation where the agreed service requirements have been fulfilled.
Refund Processing
Where a refund is approved, it will normally be issued to the original payment method used for the transaction. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have a problem with a service, payment, or need assistance regarding a cancellation or refund, please contact us through the contact information provided on the PureHydra Marketing website.
We are committed to providing a smooth and transparent customer experience.
PureHydra Marketing
Digital Marketing. SEO. WordPress.